Refund Policy

LeadOrigins offers a 7-day free trial that requires no payment method. If you choose not to upgrade at the end of the trial, your account enters a paywall state and no charge is made. There is nothing to refund during the trial period.

Subscriptions are charged at the start of each billing period (monthly or annual). We do not offer prorated refunds for cancellations mid-period.

If you cancel a monthly plan, your access continues until the end of the current billing month. No further charges are made.

If you cancel an annual plan within 7 days of the renewal charge and have not used the platform substantially in that period, contact support@leadorigins.com and we will review your case. Refunds outside this window are at our discretion.

Chatbot and other add-ons are billed monthly. Cancelling an add-on removes access at the end of the current billing month. Add-on fees are not refundable for periods already charged.

If you were charged incorrectly — for example, charged twice or charged after cancellation — contact support@leadorigins.com within 30 days. We will investigate and issue a correction or refund if the error is confirmed.

We ask that you contact us before opening a payment dispute with your card provider. Most billing questions can be resolved within one business day. Opening a dispute does not guarantee a faster resolution and may result in account suspension during the review period.

Email support@leadorigins.com with:

• The email address on your account
• The date of the charge you are querying
• A brief description of the issue

We aim to respond to refund requests within 2 business days.